Services
How can we help you?
At Sycamore…
We understand that in today’s highly competitive and consumer-centric market, customer acquisition/retention is the top priority for any leading enterprise. Whether you are looking for Technical support, Lead generation, B2B appointment setting, or transfers, we can craft solutions that will meet your needs. We realize the value of key metrics like customer satisfaction, first call resolution, cost per hour and the impact they have on the overall success of any business.
Live Customer Care Representatives
We are open 7 days a week, 24 hours per day and have skilled inbound/outbound Customer Care Representatives (CCR’s). This gives us the advantage in the industry to scale and grow with our customers’ needs across the country.
Amazing Training
All Agents will have completed both classroom new hire training as well as client-specific classroom training as needed. The training is conducted with a combination of presentations and role-play sessions by the Trainer.
Management Levels Skills
Running a customer service means having a management and supervisory staff with essential knowledge about answering service operations. Our Answering Service can provide workforce managers, quality assurance monitoring representatives, trainers, supervisors, and IT telephony specialists on staff that perform these tasks daily.
Our Mission
“Our ultimate mission is to provide the power of optimism with the best of the best customer experience.”
Our Vision
“Our vision is to create a better everyday life for many people.”